Shipping & Returns

Shipping

 

Free Shipping on Orders $100+*

*Free shipping is only valid in the contiguous U.S. and does not apply to expedited shipping, air shipments or orders shipped to Alaska or Hawaii. Offer is redeemable only at www.northernlightscandles.com and does not apply to wholesale orders. Not valid on previous or future purchases or gift certificates. Product subtotal must equal $100 or more after discounts have been applied. Shipping discount will be automatically applied to your qualifying order at checkout. 

 

Standard Shipping

A residential or business address is required for delivery. Orders typically ship within 1-3 business days from our facility in Wellsville, NY. Shipping speed depends on the the rate you choose at checkout. Please see the map below for average UPS Ground speeds. 

Track Your Order

If you have received an email notification confirming your order has shipped, you can log in to your Northern Lights account and view my orders or follow the link in your shipping confirmation email.

 

Northern Lights Holiday Closures

The Northern Lights office and shipping department will be closed on the following dates in observance of the holiday. Orders or inquiries submitted on the dates below will be processed the next open business day.

New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

Return Policy

At Northern Lights, returns are easy! All Northern Lights products carry a 100% money back guarantee. If for any reason, you are not satisfied with your purchase, just call us at 888.442.1932 and we will issue a return. It’s that simple! We will process your return or exchange as soon as we receive your shipment. If you have any questions, please feel free to contact us as 888.442.1932 or drop us a line at cr@northernlightscandles.com.

Returns are only accepted within 30 days of shipment.