FAQs
Candle Information
What types of wax do you use in your candles?
We use a variety of wax bases including soy, beeswax, coconut and paraffin.
Are your fragrances natural or synthetic?
Our candles include a blend of natural essential oils and synthetic ingredients to ensure a clean burn and superior fragrance throw. We use natural ingredients whenever feasible and available.
Do your wicks contain lead?
No - we do not use any wicks containing lead.
Online Ordering
What forms of payment do you accept?
We currently accept Visa, Mastercard, Discover, American Express, Paypal, Amazon Pay, and Apple Pay.
When will my credit card be charged?
Your credit card will be charged at the time your order is placed.
Will I be charged tax?
Since Northern Lights operates in New York state all orders shipped within New York are subject to 8.75% sales tax.
Can I change my order?
If you need to make a change to your order please contact us at
888-442-1932 and we will try to assist you.
Can I purchase a gift card?
Yes, we have gift cards available in various amounts that can be used to shop our online store here.
Do you have any accessibility tools available that can help me navigate your website?
Yes, you can find more information about our accessibility tools by visiting https://northernlightscandles.com/pages/accessibility.
Shipping
How do you calculate your shipping rates?
Shipping charges are imported directly from UPS and are based on the weight and size of your order, and the ship-to address. For more information, please visit our shipping page.
When will my order ship?
Typically orders ship from our warehouse within 1-3 business days.
How long will it take to receive my order?
Shipping speed is based on the rate that you choose at checkout and your location.
How can I track my order?
When your order ships you will receive a shipping confirmation email that contains your tracking number. Alternatively you can see your orders progress by logging into your account.
Do you ship to my country?
Unfortunately, at this time Northern Lights only ships to the continental US and Alaska & Hawaii.
Does Northern Lights have a return policy?
All Northern Lights products carry a 100% money back guarantee. If for any reason you are not satisfied with your purchase, you can return it within 30 days of purchase for a refund, exchange or credit. Please visit our Returns Page for more information.
Wholesale
How can I become a retailer of Northern Lights Candles?
If you own a retail store, you may become a retailer of Northern Lights Candles by submitting a completed Wholesale Application. To obtain a Wholesale Application, visit www.northernlightswholesale.com .